Transform your business through process improvements and technology enhancements to increase customer experience and add value to your stakeholder

Success is being achieved by those who are driving operational transformation initiatives by developing more mature process improvement standards and performance metrics with innovative technology for increased customer experience. At OpEx Week 50 practitioners will deliver practical case studies on the projects that have contributed to operational excellence and customer experience. Discover how to:


Increase customer satisfaction by understanding and measuring customer values, and embedding them into your processes and operational framework


Adapt your culture and deliver efficient change management programs by driving employee performance levels and intrinsic processes to maintain pace with strategic initiatives and remain competitive


Align innovation in technology, data analytics and the digital landscape to accelerate process enhancements and deliver more efficient operational results


Maximise Lean SixSigma principles, tools and techniques to add value to the business’ bottom line and allow employees to drive continuous improvement


Improve performance levels and operational effectiveness through leadership techniques and metrics

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Interactive Discussion Groups


Hours of Networking


Government & Public Sector Presentations



OPEX Practitioners


Solution Providers

2016 Speakers Include:

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